Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Each ticket you submit to the tech assistance staff will be handled in less than 60 minutes. All common queries will be responded to immediately. Nevertheless, if the support inquiry you have submitted calls for assistance from a trained administrator, we are going to forward the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Top–class Customer Support Service

  • Our customer help and support crew is going to be on duty for you 24x7 to to handle all assistance request tickets that you send. We offer client support for all software that are installed in advance on your machine. These include our custom designed Web Hosting Control Panel, the selected Operating System plus the server management panel (based on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • A comprehensive and consistently updated article base is built into our custom–built Web Hosting Control Panel. It gives you quick tips about how to perform all of the standard site control tasks. The Help zone features extensive how–to tutorials and step–by–step video courses. You can gain access to the Help section by pressing the Help or Video buttons in the upper right corner of each Control Panel section.