Being able to get in touch with your shared web hosting company when you have any questions or encounter any issues is quite important and how quickly they will answer and react can be essential, especially if your website is business-oriented, as more downtime could mean losing potential customers. The support options are a way to distinguish actual providers from resellers. The second in most cases answer only to emails or support tickets and you will have to wait for a day or longer so as to receive a response. If the trouble involves a few replies, you'll end up losing a few days so as to have a simple problem solved. With an authentic and reputable website hosting provider, you should be able to connect with the support at any moment and get an instant response no matter what the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Web Hosting

We provide 24/7 customer, billing and technical support for all our Linux shared web hosting packages. Even if you aren't our customer yet and you have questions, we will assist you right away and give you the necessary information, to give you the choice to make the best decision when you purchase a new hosting account. We're available any time, including holidays and weekends, and we offer several ways of communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we have multiple phone numbers globally, so you are able to call the one which is closer to you. The maximum response time for the emails and the tickets is one hour. The typical response time is no more than 15-20 min, which means that you can forget about waiting for a few days to receive assistance for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to get quick support, especially when your web site is not functioning properly for some reason. Our Linux semi-dedicated hosting packages come with 24/7 customer and technical support, thus in case something happens, you will be able to use several methods to contact us - telephone line with a few local numbers internationally, live chat, emails and support tickets. The first two methods are for pre-sales, billing and basic issues, which means that in case you do not have an account yet, for instance, you will be able to find extra info about our solutions, or we can help you with simpler tech problems. The next two options are for solely tech troubles or anything that is more time-consuming as it is more convenient to track the communication between you and our technical support team. The warranted max reply time for them is just 1 hour, the regular one - 15-20 minutes, so you will not need to wait for a whole day to receive support as you may have to do when using the services of various other service providers.

24/7 Customer Support in VPS

Every virtual private server plan that we offer features 24/7 customer and technical support, which means that if you encounter any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you will be able to contact us at any moment, even weekends and holidays. For your convenience, we supply different ways of communication - telephone support with several local numbers around the globe, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters since it is much easier to monitor what is going on. The maximum guaranteed response time for all emails and tickets is sixty minutes, yet it hardly ever takes that long to get assistance. In case you acquire the Managed Services upgrade that we supply, our administrators can also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Hosting

We know how important it is to get well-timed support in general, let alone if you operate a whole server, so each and every dedicated server that we supply features 24/7 support with 1-hour reply time warranty regardless of the problem. The service is absolutely free for all problems with your server or the software that was installed by our admins through the setup, therefore you are able to get in touch with us as many times as you need, even during holidays. You could either open a support ticket from your billing area or you can send an email, and the actual answer time for both rarely surpasses thirty minutes as we have admins available twenty-four-seven. If you need general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you could employ our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, which you are able to add to your server plan through the billing Control Panel.