Phone Support in Shared Web Hosting
If you choose to take advantage of one of our Linux shared web hosting packages, you can connect with our customer support crew over the telephone for 14 hrs a day. We will help you select the best package for your sites because we believe that it is better to discuss these matters with a live person. If you already have an account, we are able to assist you with all sales/billing questions and general issues, even with some technical matters which do not need a lot of time or escalation to a system administrator since it is better to open a ticket for time-consuming matters and have the communication in one place. We have phone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Hosting
When you need additional info for the Linux semi-dedicated hosting packages that we supply, you have the option to call some of the three support lines that we have around the world - in the United States of America, Great Britain and Australia. By doing this, you will be able to check in advance if our solutions will be suitable for your websites. In case you're already our customer and you own a semi-dedicated account, you are able to get in touch with us on the phone for fourteen hours a day about any type of billing or general issues. For entirely tech issues you need to take advantage of our ticketing system to contact our tech support as someissues simply need additional time to be resolved, but we can assist you over the phone with a number of minor technical issues as well, saving you the time and efforts.