In case you've ever had a shared web hosting account before or you have dealt with any other online service, you are probably aware from your own experience that for a lot of things it is better to consult with a live person on the telephone than to exchange tickets or email messages. If you want to find out more about a particular service before you order it or when something small should be done, for instance, it'll be much easier and quicker to get it done real-time. When you are able to connect with representatives over the phone, it is also very likely that you are working with a real web hosting supplier, not a reseller. The type of support that you can get by phone differs between different suppliers - from common matters to professional tech support. Generally most suppliers will offer you pre-sales assistance and first level phone support, while more complex tech matters are resolved via electronic mail and tickets.

Phone Support in Shared Web Hosting

If you choose to take advantage of one of our Linux shared web hosting packages, you can connect with our customer support crew over the telephone for 14 hrs a day. We will help you select the best package for your sites because we believe that it is better to discuss these matters with a live person. If you already have an account, we are able to assist you with all sales/billing questions and general issues, even with some technical matters which do not need a lot of time or escalation to a system administrator since it is better to open a ticket for time-consuming matters and have the communication in one place. We have phone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk to one of our representatives.

Phone Support in Semi-dedicated Hosting

When you need additional info for the Linux semi-dedicated hosting packages that we supply, you have the option to call some of the three support lines that we have around the world - in the United States of America, Great Britain and Australia. By doing this, you will be able to check in advance if our solutions will be suitable for your websites. In case you're already our customer and you own a semi-dedicated account, you are able to get in touch with us on the phone for fourteen hours a day about any type of billing or general issues. For entirely tech issues you need to take advantage of our ticketing system to contact our tech support as someissues simply need additional time to be resolved, but we can assist you over the phone with a number of minor technical issues as well, saving you the time and efforts.