In case you’re a site owner, a problem can always occur and it does not automatically have to be connected with the hosting service. For instance, something can go wrong when you bring a software app up to date or some important data may be modified or deleted by mistake. Irrespective of what the essence of the problem is, you’ll need to contact the client service staff and request them to retrieve a backup or to assist you in solving the problem that you’re struggling with. How timely they’ll do this will determine the length of time that your sites will be unreachable. For specific sites such as community portals or online stores, a continual unreachability often equals lost visitors and cash. That being said, it is of primary importance that you use the services of a company that offers not only a very good tech support service, but also a quick one.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting packages feature a 60-minute response guarantee, so no matter what enquiry or problem you might have, we will always be there to lend you a hand. The fact is, it seldom takes more than half an hour to get a problem solved or a query answered, and this is valid for both pre-sales and technical matters. Our customer support staff members will be at your service 24x7, even on weekends and national holidays, which goes to say that you’ll always get quick support. We understand how invaluable time can be, so by the time we respond to your e-mail or ticket, we will have looked into the issue and, in case we haven’t resolved it, we’ll give you more details on what you have to do on your end – if the case requires it. With our support services, you can be certain that there will be someone to help you instantaneously, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a technical support ticket via your web hosting Control Panel or write an email connected with your semi-dedicated server, you’ll have a response within less than one hour. You can contact us whenever you want in regard to billing, general or technical issues and since we are working 24x7, you’ll always receive support in a well-timed fashion. Based on the particular question or issue, we will give you more information, sort out the predicament if it has been caused by something that’s within our reach or inform you what to do on your end if you need to edit a given setting for a web-based application that we cannot access. You can just forget about waiting for a day for every reply. In fact, in the majority of cases we reply to emails and tickets within twenty to twenty five minutes max.