If you’ve purchased a web hosting package and you have some enquiries with regards to a concrete function/feature, or in case you’ve confronted some problem and you require support, you should be able to get in touch with the respective tech support team. All web hosting providers use a ticketing system no matter if they provide other means of contacting them along with it or not, due to the fact that the very best way to tackle an issue most often is to submit a ticket. This form of communication makes the replies exchanged by both sides easy to follow and permits the help desk team representatives to escalate the issue in case, for instance, a system administrator should interfere. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you’ll have to have no less than two separate accounts to get in touch with the customer care staff and to actually manage the hosting space. Incessantly switching between different accounts can be a nuisance, not to mention the fact that it requires a lot of time for the vast majority of hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with lots of other web hosting providers, the support ticket system that we use with our Linux shared web hosting packages is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to remember several login credentials, as you will be able to manage your tickets and the web hosting account itself from one location. So, if you’ve got an enquiry or bump into a problem, you can get in touch with our support team members instantly. Our ticketing system features a clever search mechanism. This goes to say that even if you have posted an abundance of tickets over the years, you’ll be able to track down the one that you want easily. You can also read knowledge base guidelines for resolving commonly encountered complications.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is incorporated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting packages, which implies that you will not need a separate platform to contact our client support staff – you can do this on the spot the moment you encounter a difficulty. Submitting a new ticket takes several mouse clicks and finding an older one is just as easy. With our clever search functionality, you can quickly find any ticket that you have opened in the past. You can open a ticket at any given moment in time as our support team members are at your service 24 hours a day and reply in no more than an hour, although it seldom takes this much to get support. With Hepsia, you’ll have everything in a single place and you can forget about going through 2 or more platforms to resolve a simple problem.